Car shopping sucks

Yep, You read right. Shopping for a car is so NOT fun!! While I use the word "sucks" on a regular basis, it really doesn't sound very nice. But, geez Louise, have I had enough of car dealers.

A couple of weeks ago, we sold the family minivan. I have been driving minivans for longer than I care to admit, and I wanted something different.

So, I started the "experience". Yeah, we'll call it an "experience". It began with suburbans, and ended with the purchase of a Honda Pilot. I'll spare the details, but suffice it to say, they're isn't an SUV out there that I didn't look at and/or drive.

My reason for this post is one particular dealer. I will not mention the name, so no worries there.

I went to a GMC dealer to look at the Acadia. It's really nice. The vehicle is not the issue here.

My sales guy was nice and courteous. While he went out into the expanse of inventory to find the one with the options I wanted, I waited in the showroom. I listened to a phone conversation that I couldn't get away from. A very loud man at the main reception desk of the dealership was speaking to his mortgage broker. He was not pleased with his mortgage broker. He was quite vocal. I learned his name, his mortgage payment amount, his due date, his interest rate, his new interest rate, his wifes name, and his late fee if payment isn't made by the 15th.

And, he curses. A lot! He dropped the F-bomb numerous times, before I finally approached another salesman and asked the question: "what is this guys postion here anyway?".

The answer may shock you. "General Manager".

After picking my jaw up off of the floor, I said "You're kidding me?!!".

He just shrugged and said "Nope. GM".

So I gave him my sales guys name and said "Can you tell ***** I had to leave?".

I went out the door, and there is *****, so I told him I didn't like his GM, and I wasn't so sure I could buy a car here. He apologized, and got me to come back inside to talk price.

Loud mouth was still on the phone, at a different desk, with the mortgage broker on speaker!

I asked ***** if GM had an office with a door. He said "Yep, it's right over there."

So, my question is actually quite obvious.

Why would this dealership keep someone like this in such a position? I wasn't the only customer in there. I'm quite certain I wasn't the only one shocked by this behavior.

It is disgusting to think that this man would care so little for the image he portrays of his employer, is employed, while so many others would love to have his job. (or any job for that matter.)

I guess I am still stuck on "customer service". Maybe I expect too much. Although respect doesn't seem like too much.